One of the Construction Pipeline Complaints that we may be dealing with are getting leads from the company. There was an instance that the client was doing well with almost all the leads that he receives. They got the bid and they assess the structure. Unfortunately, there were structural issues with the property. The job got held up for a long period of time. The complainant was asking for refund charges but Construction Pipeline refuses. This prompted the client to post a complaint. Was the complaint justifiable? Some may favor the client. Others may be favoring the company. I am not sure if the company was able to discuss with their client the scope of the services that they will be rendering. It is because if this was clearly discussed, I don’t see any reason why the disapproved request for refund will be an issue. Guess there was a lapse of communication in here.